Faq

Account & Verification

How do I verify my account (KYC)?

Navigate to your dashboard and click on the KYC Verification banner. You'll need to provide your personal details, a government-issued ID, and a selfie for identity verification.

How long does KYC verification take?

Typically, document reviews are completed within 24 to 48 hours. You will receive an email and a dashboard notification once your status has been updated.

Transactions & Transfers

What is the difference between Interbank and Wire transfers?

Interbank transfers are for domestic transfers between local banks and typically process within 1 business day. Wire transfers are for international transactions and may take 3-5 business days to clear.

Are there limits on my deposits or withdrawals?

Basic accounts have daily limits. Completing your KYC verification will upgrade your account to higher limits. Specific limits can be viewed on the Deposit and Withdrawal pages.

Security

What should I do if my transaction PIN is compromised?

Immediately log into your account settings and change your PIN. Alternatively, contact our Help Center to temporarily freeze your account to prevent unauthorized transactions.